Support resources

Keep your help center in sync with product releases.

Practical guides for updating help articles when your product changes and making sure customers get the new answer in your help center and in chat.

Guides for support teams

How to keep your help center up to date after every release
Find the articles a release affects, assign a reviewer, and verify the update after launch.
Keep your Zendesk knowledge base up to date
Set up article reviews and catch outdated instructions between releases.
Refresh stale sources in Intercom Fin
Check whether Fin is reading the latest version of an article and what it cites.
Compare AI-native help centers
See which options fit if you want a new help center without replacing your inbox.